Complaint handling
It is of course a pity if you have a complaint about our products and/or services. We would like to help you and offer a desired solution. You can mail to:
Support@achate.nl
Our employees of the complaints department will review the complaint
and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it takes longer we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/
From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr .) If the complaint is not already being processed elsewhere, you are free to submit the complaint via the platform of the European Union.
Support@achate.nl
Our employees of the complaints department will review the complaint
and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it takes longer we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/
From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr .) If the complaint is not already being processed elsewhere, you are free to submit the complaint via the platform of the European Union.