Can I track my order?
Yes, as soon as your order has been shipped, you will receive a shipping confirmation with a track & trace code. This allows you to track the status of your order and see the expected delivery date.
How can I contact customer service?
Our customer service is always there for you. You can contact us by email at support@achate.nl . We aim to respond to your message within 24 hours.
How can I return my product?
To start a return, click on the following link: Returns portal Achaté . Here you can easily register your return and follow the shipping instructions.
Do you accept different payment methods?
Yes, we accept various payment methods, including iDeal, credit card and PayPal. This way you can choose the payment method that suits you best during checkout.
What are the shipping costs for my order?
For orders under €30, we charge €4.95 in shipping costs.
What is the delivery time of my order?
For the Netherlands and Belgium, orders placed before 10:00 PM will be delivered the next day. For other countries, delivery time depends on the shipping company. We will send you shipping updates via email with the latest information about your order. Orders placed during the weekend will be delivered on Monday.
What if my order arrives damaged or defective?
We strive to provide quality products, but if your order arrives damaged or faulty, please contact us immediately. Send us photos of the damage or defect, along with your order number. We will solve the problem for you as soon as possible.
Can I change or cancel my order after placing it?
We understand that you may want to make changes to your order or cancel it. Please contact us as soon as possible via support@achate.nl with your change request or cancellation request. We will do our best to accommodate your request, but please note that orders that have already shipped may not be able to be changed or cancelled.